Shipping Policy

Last updated: October 23, 2026

Utica Store is operated by LaGuerre Media. Our products are made to order and fulfilled through Printful and its fulfillment network.

Processing and production

Most orders require approximately 2–5 business days for production before shipping. Production time is separate from shipping time and may increase during holidays, busy periods, or supply disruptions. Business days exclude weekends and public holidays.

Shipping costs and delivery estimates

Customers pay shipping unless a promotion states otherwise. Available shipping methods and charges appear at checkout before payment.

Delivery time depends on the product, fulfillment location, destination, and shipping method. Your total delivery time includes both production and shipping. Any delivery estimate shown is an estimate, not a guaranteed arrival date.

Expedited shipping, when available, does not shorten production time.

Shipping destinations

We ship to destinations supported by our fulfillment partners and enabled at checkout. Some products or destinations may have shipping restrictions. If checkout does not offer shipping to your address, please contact us.

Tracking and separate packages

When your order ships, we will send a shipping confirmation and tracking information when available. Tracking updates may take time to appear after a label is created.

Items in the same order may ship separately and arrive on different days because they are produced or fulfilled at different locations.

Address accuracy and changes

Please check your shipping address carefully before placing an order. If you notice an error, email contact@uticastore.com immediately with your order number and corrected address.

Once production or shipping begins, changes may no longer be possible. Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address or is left unclaimed.

Delays

Weather, carrier disruptions, customs processing, holidays, and other circumstances may affect delivery.

If we cannot ship within the stated shipping timeframe, we will notify you and provide any delay, cancellation, and refund options required by applicable law.

Missing or damaged packages

If your package is overdue, check your tracking information, confirm your address, and contact us promptly at contact@uticastore.com.

Please report a missing shipment within 30 days after its estimated delivery date so we can investigate with our fulfillment partner. For packages marked delivered but not received, check with household members, neighbors, building management, and the carrier, then contact us for assistance.

For damaged, defective, or incorrect items, email us promptly with your order number, a description of the issue, and clear photographs of the item and packaging. Keep the packaging until your claim is reviewed.

These reporting requests do not limit rights provided by applicable law.

International orders

If international shipping is available at checkout, your order may be subject to customs duties, import taxes, or handling fees. Unless checkout expressly states that these charges are included, they are the recipient’s responsibility. Customs processing may extend delivery times.

Returns and refunds

Please review our Return and Refund Policy for return eligibility and instructions. Contact us before sending any item back.

Contact

Utica Store | LaGuerre Media
Website: https://uticastore.com
Email: contact@uticastore.com